Privacy Policy

Sole & Heal Reflexology – Sole Trader

Contact details:
Marion Reed
07498 314 515
info@soleandheal.co.uk

This policy sets out how Sole & Heal Reflexology uses and protects any information you share, ensuring your privacy is protected. Any changes made to this policy in order to continue to comply with the data protection act will be updated on this page.

You will not be asked to input any information into the website. Bookings and consultations are handled directly. When you contact me, I will respond to you by the same means. We will then agree a best method of ongoing communication.

In order to give professional Reflexology treatments, I will ask for and keep information about your health and lifestyle. I will only use this for informing Reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details
Medical history and other health-related or wellbeing information
Treatment details and related notes

The only personal information I process is provided to me directly by you. I use the information that you have given me in order to provide you with the best possible treatment options, support and advice. I do not digitalise any of your paper records.

I would only share this information with a 3^rd party for a safeguarding purpose or with your consent.

The main lawful basis I rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting me as above.

I also have a legal obligation for insurance purposes to keep records for 7 years after your last treatment and in the case of children, until the child is 25 years old or if 17 when treated, then 26.

After the designated time period I will shred and/or delete your records held on file.

Under data protection law, you have rights including: Access, Rectification, Completion, Erasure & Restriction of processing. You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. Please contact me as above if you wish to make a request.

THERAPIST’S RIGHTS Please note:

If you do not agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

If you have any concerns about our use of your personal information, you can make a complaint to me. You can also complain to the ICO if you are unhappy with how I have used your data.

ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Version date: 02/04/2024